#AdminGang Terms & Conditions

Everything You Need to Know
AKA "Terms and Conditions"

 

At Administration Motorsports, we pride ourselves on our honesty and transparency in how we conduct business​. Some of our customers have more questions than others about the process of bringing their car in and what they can expect. We've built a comprehensive list of all of the factors and considerations we want our customers to know prior to booking an appointment with us. We have spent the time to outline all of the expectations and what each step of your experience in the customization or service of your vehicle will entail as a customer.

Whether you're a new customer, or one of our established friends of the business; please take a few minutes to read, review, and have understanding. Please let us know if you have any questions.

Our Schedule / Hours of Operation

Administration Motorsports is open Monday through Friday 9am-6pm. 

  • We work by appointment.

  • Last customer pickup time is 7pm.

  • We are closed for Thanksgiving, Christmas, and New Years Day.

  • All other Holiday Hours vary; please call, text, or check our social media pages to confirm.

Appointments
We work by appointment and they can be scheduled through:

 

  • Appointments must be verified/confirmed by a member of staff.
    (I.e. Don't just drop the car off at 9am without receiving confirmation that we have you booked.)
     

  • We will work with walk-ins on an emergency basis, these are exceptions, not the rule.

    • Walk-ins will be determined priority for service based on our current schedule.

    • We cannot guarantee we will be able to fit you in to the schedule without a verified appointment.

    • Walk-ins may have longer turn-around times than scheduled appointments due to having to order parts, wait on parts, and other customers ahead of you in line
       

  • Late attendees to appointments will be rescheduled.

For example: If your drop-off time is 10am and you do not drop off until noon; your car will be pushed back on the schedule, NO EXCEPTIONS. If something unforeseen prior to your appointment time comes up, please let us know so we can work something out for you.

  • If you are scheduled for a service and do not show or provide a 12-hour notice of cancellation (this does not apply to appointments rescheduled)​-- a no-call, no-show fee of $100 will apply.
     

  • Please ensure we have your best contact phone number and email address at the time of scheduling your appointment.
     

  • We do not have a customer waiting area. Please ensure you arrange for someone to pick you up and drop you off when picking up or dropping off your vehicle. Uber and Lyft also have excellent service in the area we are in and can arrive onsite generally within 5 minutes.

Labor and Service Rates

 

  • General Service Labor - $95/hour 

  • Performance Labor - $95/hour

  • Diagnostic Fee - $95/hour

  • AC Service- $89.99 + vehicle-specific parts ($5-$35)

  • Dyno On-Site Fee - $50/hour

  • Street Tuning Fee - $25/hour

  • Travel Expense - $25/hour


We offer diagnostics, performance builds, bolt-ons, general maintenance/repair, street and dyno tuning, as well as custom fabrication. 

 

  1. Custom Fabrication must be paid for in advance for both parts and labor and is non-refundable. The price on the estimate is not the final price; it is an educated guess based upon the known factors prior to starting work. What you pay in advance may not be what is fully owed at the time of pick-up. It is recommended you review your live invoice (sent to you via email) to see where the work is currently at in terms of pricing.
     

  2. For Bolt-On and General Service Repair & Maintenance we use “All Data” for our labor hours. 


 

Of the different labor rates, what do they mean? 


Diagnostic Fees are for reviewing and determining the root cause of a problem or an overall analyzation of the current condition of the car and its suitability for modification or service.


Dyno On-Site Fees are outlined in the “Tuning” section of this document more thoroughly. Dyno On-Site Fees are for the labor management, oversight, diagnosis, adjustments, and basic repair of the vehicle while it is being dynoed at an off-site facility.


Street Tuning Fees are for the labor management, oversight, diagnosis, adjustments, basic repair, and driving of the vehicle while it is being street-tuned at our facility. Any additional parts needed during a street-tuning session will incur part fees. Any parts that require the vehicle to be placed back on the lift for more extensive repair or service will be billed at the Performance Labor rate.


Travel Expense Fees are for the off-site travel and procurement of parts outside of a 1-mile radius from our shop in order to perform the service necessary for your vehicle.

Invoices and Estimates

 

  1. Invoices and estimates are emailed to the customer-provided email address; please ensure you provide us with the most up-to-date email address where you can be contacted. 
     

  2. When you receive an estimate, review all of the parts and labor to verify the service and parts you want are accurate. If any changes need to be made, please let us know prior to accepting the estimate.
     

  3. Once your estimate is accurate for what you want, there is a button you must press that converts the estimate to an invoice; "accept estimate". ​
     

  4. Once invoiced, you must pay for all of the parts at 100%, and 50% of the labor* before work will begin on your vehicle. *100% of parts and 100% of labor is due on custom fabrication work.
     

  5. We cannot float customer part purchases, even if additional items are added on to the service at a later time. All work on your vehicle stops if there are parts that are needed before we can move forward; once you pay for the parts needed, work will resume.
     

  6. The price on the estimate/invoice may not be the final price and you may have a balance owed at the time of pick-up. 
     

  7. Adjustments may need to be made to the invoice depending on other factors involving your vehicle or the parts required for the service. This could be due to finding broken parts, missing parts, or unsatisfactory conditions once we start working on your vehicle. 
     

  8. If the parts ordered need modification to work on your vehicle, you will be responsible for the labor hours required to make this work. 
     

  9. If a major adjustment is being made to your invoice after service has begun; we will contact you and ensure the work and the price are suited for you before moving forward. Please ensure you are available via email and/or phone.
     

  10. If you request additional services, add-on parts, labor, tuning, or dyno-time to your service request after we have started on your original request; we will update your invoice and require additional payment before we proceed with the new services.
     

  11. We will not order parts without 100% payment of the parts up front.
     

  12. Additional add-ons to the original request will push back the anticipated fulfillment date of your service completion. These delays may be due to part shipments or other customer appointments on the schedule.
     

  13. Everything on the invoice is outlined and shows what is allotted for parts, labor, and fees. Remember, it is live, so if we update something on our side, it automatically updates via your link and you can see the live version of your invoice as it is housed on our side. Please note the digital invoice is constantly updated in REAL TIME.
     

  14. At any time, you can click on the digital link emailed to you for your invoice and see:

  • the total invoice amount

  • how much you have paid

  • how much of a balance is remaining

  • parts expense

  • labor expense


You can print the digital version of your invoice via the link, but if you ever need a physical copy, we will provide you a physical copy or an emailed PDF version of your final invoice.

Payments

 

  1. We require 100% of part expenses & 50% of labor up-front on performance, bolt-on, and general service and maintenance. This may vary depending on how much the build will be, how long we will be working on it, and the parts that are being ordered. 
     

  2. Custom Fabrication must be paid for in advance at 100% for both parts and labor and is non-refundable. The price on the estimate is not the final price; it is an educated guess based upon the known factors prior to starting work. This is what you will owe before work will begin.
     

  3. Additional payments for labor and parts may be needed throughout the build in the event we find something on the vehicle that's used, old, worn, missing, in disrepair, in unsafe condition, or requires replacement in order to perform the service correctly. 
     

  4. Invoice must be paid in full before or at time of pick-up. NO EXCEPTIONS.
     

  5. We accept all major credit cards (Visa, Mastercard, AMEX, Discover), VENMO, PayPal, CashApp, Facebook Pay, and cash on-site. 
     

  6. Once the vehicle is ready for pickup, customer must pick up vehicle within 2 days of notification of repair/service completion; otherwise $75 per day storage fee will begin to accrue. 
     

  7. Vehicles not paid for and picked-up within 30 days will have a mechanic’s lien initiated (for the original invoice fees PLUS storage costs) and theft of service charges may be initiated per Arkansas Code Title 5. Criminal Offenses §5-36-104; Theft of services.

Part Purchases

  1. We recommend and request customers allow us to order the parts necessary for the completion of their requested services. This is to ensure we have the most accurate parts required for the job using the vendors we have deadline-driven working relationships with. Please read the section on “Used & Customer-Provided Parts” for the alternative.
     

  2. The customer will be invoiced for the shipping fees incurred on their part orders necessary for their service. We work to keep this cost as low as possible and always attempt to shop locally to avoid excessive shipping fees, when possible. Shipping on parts purchased is based on USPS, UPS, FEDEX, and DHL rates. Overnight shipping fees may be required to meet your deadline for service completion and we use our best judgment in determining if a part should be overnighted vs. ground-shipped, but ultimately the customer is responsible for these fees as reflected on their invoice. 
     

  3. No refunds/returns on custom items.
     

  4. If you change your mind on a part purchased through us, you are responsible for any restocking fees the vendor may charge; this will be invoiced to you.


 

Used and Customer-Provided Parts 

  1. We do not guarantee or warranty used parts under any circumstance. NO EXCEPTIONS.
     

  2. Customer-provided parts are only accepted if reviewed and approved by Administration Motorsports in advance. 
     

  3. We are NOT responsible for warranty of the parts, service, or labor of customer-provided parts, NO EXCEPTIONS.
     

  4. Any returns of customer-provided parts are the responsibility of the customer. We do not process returns of customer-provided parts. NO EXCEPTIONS.
     

  5. If customer-provided parts are incorrect, faulty, or are not a direct-fit:

  • Customer is responsible for any shipping, processing, restocking and miscellaneous fees associated with the transaction.
     

  • The deadline for completion of the service may need to be delayed and pushed-back to allow time to receive parts and start work on the vehicle again. 
     

  • Customer is responsible for additional labor and fees of us having to install, remove, and reinstall the customer-provided parts.
     

  • Customer is responsible for any fees of labor hours or parts required for the modification of customer-provided parts if they do not directly bolt-on or work as direct fitment to their application.

 

Warranty
We offer and honor the manufacturer warranty on all parts purchased through Administration Motorsports.

We offer a 6-month warranty on all labor and services performed by Administration Motorsports if no work or alterations have been performed by anyone other than Administration Motorsports (this includes the customer themselves) on anything that affects our work. The 6-months starts as of the ‘date of fulfillment’ listed on your invoice.

Warranty can be voided if ANY WORK, OR ANY TUNING is done by ANYONE other than Administration Motorsports (this includes the customer themselves). If warranty work is initiated under the assumption that no work was done to the vehicle once it left our shop and it is found to have been altered or tampered by a 3rd party, an invoice for the service, parts, and labor will be generated and the customer will be responsible for payment.  

We are NOT responsible for warranty of the parts, service, or labor of customer-provided parts, NO EXCEPTIONS.

ENGINE WARRANTY

We will not warranty-cover any engine damage or failure due to: to overheating, detonation due to improper timing or lack of tune, race use, overboosting, revving, improper install by customer, not following the engine break-in period protocol, general misuse, not following recommended services necessary to preservation of the integrity of the engine components, and not following general maintenance guidelines. This list is not exhaustive, and we will practice judgment in determining the root cause of engine failure. If warranty will not be honored, the customer will be notified as to the reason why before any repair is performed.

TRANSMISSION WARRANTY

We will not warranty-cover any transmission damage or failure due to: overheating, improper fluid, lack of fluid maintenance, lack of tune, race use, improper install by customer, not following the break-in period protocol, general misuse, not following recommended services necessary to preservation of the integrity of the transmission components, and not following general maintenance guidelines. This list is not exhaustive, and we will practice judgment in determining the root cause of transmission failure. If warranty will not be honored, the customer will be notified as to the reason why before any repair is performed.


 

Tuning and Dyno Services

If you're interested in our tuning capabilities, please feel free to call and talk to one of us so we can schedule an appointment and go over your goals for the car.


If you did not get your car built or modified at Administration Motorsports, we require a full diagnostic of the car to ensure everything is in running order prior to the tune; diagnostic fee is $95/hr. 


We tune several ECUs but also utilize vendor tuners in-state and out-of-state. We perform and prefer street-tunes if the vehicle will be primarily street-driven. 


Street-Tuning

If street-tuning is performed, the customer is responsible for all the associated street-tuning costs as follows:

  • Tuning Program Licensing Fee @ Cost

  • Fuel @ Cost (minimum ½ tank required for street-tuning)

  • Street Tuning Fee @ $25 per hour*

  • Any parts purchased for basic repair during street tuning @ cost+


*Street Tuning Fees are for the labor management, oversight, diagnosis, adjustments, basic repair, and driving of the vehicle while it is being street-tuned at our facility. 

 

+Any additional parts needed during a street-tuning session will incur part fees. Any parts that require the vehicle to be placed back on the lift for more extensive repair or service will be billed at the Performance Labor rate of $95 per hour.


Dyno-Tuning

If the customer requests dyno-tuning or it is recommended for the customer’s application, we will recommend a specific dyno facility that caters to the specific goals of the vehicle or the specific vehicle make.

 

If dyno-tuning is performed, the customer is responsible for all the associated dyno-tuning costs as follows:

 

  • Dyno Facility Rental Expense @ Cost (some facilities include an on-site tuner)

  • Vehicle Transport Expense

    • If we use our shop truck & trailer: $50 per hour travel fee to and from

    • If we rent a transport: transport rental cost + $25 per hour travel fee

  • On-site Dyno Fee for Administration Motorsports representative oversight, management, diagnostic, vehicle repair @ $50 per hour*

  • Any parts purchased for repair or stabilization of the vehicle during the dyno event @ cost+

*Dyno On-Site Fees are for the labor management, oversight, diagnosis, adjustments, and basic repair of the vehicle while it is being dynoed at an off-site facility. You will only pay the one hourly fee regardless of how many Administration Motorsports representatives are on-site for the event.

 

+Any parts that require the vehicle to be taken back to our shop and then placed back on the lift for more extensive repair or service will be billed at the Performance Labor rate of $95 per hour.


Vehicle Pick-Up

 

  1. Once we notify you that your vehicle is ready for pick-up, we recommend you click on the link to your invoice that was emailed to you at the start of initiation of services. This will reflect the most up-to-date version of all fees associated with your service. If you have any questions regarding the invoice, please let us know. 
     

  2. Invoice must be paid in full before or at the time of pick-up. NO EXCEPTIONS.
     

  3. Once the vehicle is ready for pickup, customer must pick-up vehicle within 2 business days of notification of repair/service completion; otherwise $75 per (business) day storage fee will begin to accrue starting on the 3rd day. 
     

  4. Vehicles not paid for and picked-up within 30 days will have a mechanic’s lien initiated (for the original invoice fees PLUS storage costs @ $75/day PLUS administrative fees in our collection and communication attempts).
     

  5. We may initiate criminal theft of service charges via Washington County or the city of Springdale per Arkansas Code Title 5. Criminal Offenses §5-36-104; Theft of services for invoices not paid timely.

Vehicle and Part Storage

 

  1. If you would like to store your car inside of our shop, we charge $5 per day. 
     

  2. If you do not choose indoor storage, all risk is assumed by you to leave the car overnight outdoors.
     

  3. We are not responsible for theft, damage, or losses of any kind to vehicles left overnight in our parking lot. 
     

  4. Parts and cars indoors will be safeguarded to the best of our ability, but we do not assume responsibility for any intentional acts of vandalism by 3rd parties, acts of God or Mother Nature, arson/fire, flooding, or actions of 3rd parties we do not have any control over.
     

  5. We do not store parts, cars, or motors of any kind for long term purposes. 
     

  6. Any parts left on our premises after pick-up of the vehicle are considered abandoned and will become property of Administration Motorsports.
     

On-Site Liability

  1. We are not responsible for lost or stolen items. Please remove any valuable items from your vehicle prior to drop-off as we do not assume any responsibility for the guarding and safekeeping of your items.
     

  2. We assume no responsibility for actions of 3rd parties or natural events that may occur at the premises. We are not responsible for physical bodily injury, mental injury, or property damage or losses of any kind as a result of intended or unintended acts of 3rd parties or unintended consequences of events that may occur at the premises.
     

  3. Customer assumes all risk and responsibility for their physical welfare when walking in and around our service repair facility. We do not have a customer waiting area. We clean and disinfect our shop floors daily, but we cannot guarantee our floors will not have parts or slippery fluids on them as it is a working vehicle repair facility. Please do not bring children on our premises as we cannot assure their safety, and we would hate for something to happen to them in such an industrial environment.
     

  4. You agree to hold harmless and waive all liability of any events, injuries, or damages that may arise on the premises of Administration Motorsports and its’ operators and property landlord by agreeing and allowing us to perform service on your vehicle or by entering our premises.

Social Media, Marketing, and Photos

While your vehicle is at our shop, we may take photos of the vehicle; the work we are doing, or any other factors of the service that may appear to be interesting or unique. We may post photos of your vehicle or the parts we install on it. These photos may or may not be used in social media, marketing, or for internal use. If you do not want photos of your vehicle or the services performed posted, please let us know as soon as possible. You must explicitly tell us you do not want photos taken or the vehicle posted, otherwise it is assumed that it is okay as it is a normal practice for automotive service providers to take and post photos of customer builds online for the enjoyment and furtherance of the automotive hobby.

 
 
 
 

The Administration Motorsports | 1116 Wagon Wheel Road, Springdale, AR 72764 | (479) 621-3777

  • Facebook Social Icon
  • Instagram
  • YouTube

©2021 by Administration Motorsports, INC | VIP Source, LLC